Shipping & Returns
Shipping
- Thank you for choosing The Big Dark Ring Company! I strive to make your shopping experience as easy as possible. Please take few minutes to review the following points for shipping time frames and returns parameters.
- All rings are made to order and can take 3-7 days to create. This time frame does not include shipping.
- Delivery typically in 5-7 business days (for lower 48). Shipping time frames to Hawaii and Alaska can fluctuate.
- Please note: shipping time frames are estimates
- After a shipment has left our facility we are happy work with the selected shipping company but we are not responsible for any additional delays in transit time for goods to reach their final destination. These delays can be caused by holidays, weather, time of year or other unforeseen events. Rest assured we will do our best to help.
Delivery Policy:
- Typically packages will be left at your door or mailbox and do not require a signature.
Order Confirmation and Tracking:
- Once an order is placed, the customer will receive and order confirmation with the sales order number.
- When crafting of your ring is completed, a second email will be sent which will include your shipping confirmation and tracking.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the sales order number.
To start a return, you can contact us at thebigdarkringco@gmail.com. Include your sales order number and we will respond with an RA and a return address.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebigdarkringco@gmail.com